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Our Terms - the boring bit:

 

At Gig Grips we hate small print and believe that customer service and product quality are everything. Customers should always contact us first with any issues to do with the product or delivery. We want you to be satisfied with our products and services. The following policies show how we deal with Privacy, Delivery and Refunds. Any questions please contact us. Using our website and ordering goods means you agree with these policies.

 

REFUND POLICY: Our Refund policy is simple. If you are not completely delighted then contact us for a replacement or refund. Gig Grips are meant to be replaced periodically so won't last forever. It depends on how much and how heavy your playing sessions are. This does not affect your statutory rights.

 

You have the right to cancel your order within seven days of ordering, or seven days of receipt of goods (whichever is the longer). If you cancel your order, you will have your payment returned. You must return the goods in unopened condition. Email us for shipping details.

 

DELIVERY POLICY: We will dispatch your order by post from the most appropriate warehouse. Within the UK, USA and Western Europe you can typically expect delivery within 7 working days but please allow 21 days to allow for delays in the postal system. In order to reduce our carbon footprint we may remove the retail outer packaging prior to shipping. Shipping charges are added based on your location and will show on the checkout pages. If you have an urgent order, email us before ordering to arrange priority delivery at additional cost.

 

NON-DELIVERY: Contact us if you have not received your order in 14 days so that we can check. Remember if you ordered through PayPal less than 21 days ago, don't raise a 'Dispute' with them as this is only applicable if we fail to deliver within our stated 21 days policy. We will replace any missing order or provide a refund.

 

PRIVACY POLICY:We do not disclose your personal information to any other person or organisation except when we may disclose personal information to our employees and companies acting as data processors on our behalf. In addition we may disclose information if required to do so by law. We keep automatic logs of usage by all users including the IP (Internet Protocol) address from which a user session was conducted. We may use this information to assist in improving the nature and quality of the service we offer. Most web sites recall information about their users through the use of cookies. We use Cookies in order to run the website and also those of our providers where required such as PayPal, YouTube, Vimeo, Facebook, and Google. You have the option of opting out when you first visit our site however there is no guarantee that the website will have full functionality. When you enter sensitive information (such as a credit card number) during a purchase, this is handled by our payment processors (currently PayPal). We do not have access to this credit card information. We simple use your contact information in order to process your order. By using giggrips.com you signify your acceptance of our Privacy Policy.

 

COPYRIGHT

The content used on the website is copyright and cannot be downloaded and used without permission. Our endorsees provide images for our use and we may use these for our website and promotional use. Copyright remain with the original copyright owners. Gig Grips are protected by US Patent 7968782 and UK Patent GB2460718.

 

Your agreement and contract is with Think9 Ltd, Registered address: 23 Barns St, Ayr KA7 1XB SC381062 +44(0)141 278 6020.

 

US Patent 7968782 & UK Patent GB2460718 apply - Gig Grips contain a rubber compound do not use if you have a latex sensitivity.

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